Please allow 3-5 working days for processing, pick & pack, dispatch and movement on most orders.
1. Delivery Area & Scope
We deliver within Australia only — to residential, business, or Government/agency addresses.
We do not ship internationally.
For very large, bulky or remote deliveries or locations outside metropolitan zones we may require our freight partners confirmationas to costs before accepting the order.
2. Order Processing & Dispatch Time
Orders are typically processed within 1–3 business days after full payment clearance (for retail) or account approval (for account and government customers).
Orders received after 3:00 pm AEST on a business day or on weekends/public holidays, will be treated as received the next business day.
Processing includes picking, packing and dispatch coordination.
3. Shipping Methods, Carriers & Tracking
We use our own dedicated and reliable Delivery and Installation Staff for the Canberra Region.
Alternatively we use reputable courier and freight carriers appropriate for the item size/weight (e.g. parcel courier for small items; furniture freight-forwarder for chairs/desks).
For goods shipped via courier/freight we will provide a tracking number to the Buyer once available.
For “Authority To Leave (ATL)” requests, customers must confirm that they accept liability for goods once delivered and left at property.
4. Shipping Fees & Coverage
Item / Parcel Type
Standard Regions (Metro/Accessible)
Notes & Exclusions
Small Package (keyboard, mouse, small accessories)
Flat-rate: $33 (incl. GST)
Excludes remote/rural surcharges
Multiple Packages (keyboard, mouse, small accessories)
Varies depending on items: $38-$60 (incl. GST)
Excludes remote/rural surcharges
5. Estimated Delivery & Risk
Once dispatched, expected delivery times (for metro areas) are: 2–5 business days depending on courier/freight schedules, destination and handling.
Delivery estimates are indicative only - actual delivery may be delayed due to courier load, weather, geography or access restrictions.
Risk of loss or damage passes to the Buyer once the goods are delivered to the nominated address, courier’s depot or leave-at-address (ATL), even if the Buyer is not present.
6. Damaged, Lost or Delayed Shipments
If Goods are lost, arrive damaged, incorrect or significantly delayed:
The Buyer must notify us within 10 business days of scheduled delivery or actual receipt including photos of damage or packaging for assessment.
We will assist with courier/freight-partner claims and where appropriate arrange a replacement, repair or refund (subject to our Returns & Refunds Policy).
We will act promptly to resolve Proof of Delivery (POD) or signature-on-delivery as requested,
7. Returns Shipping & Failed Deliveries
If delivery is refused by Buyer (or delivery fails due to incorrect address) return freight costs will be charged to Buyer.
If Goods must be returned for a valid fault or incorrect item and fault is confirmed then we will cover return freight or agree a reasonable freight reimbursement.
For Authorised returns (per our Returns Policy) return freight is at Buyer’s cost.
8. Order Cancellation or Changes
Once Goods are picked/packed or dispatch is confirmed cancellation is only possible at Supplier’s discretion.
Any change requests (address, product, quantity) after dispatch may incur additional freight or handling charges and these will be quoted to Buyer.
9. Contact for Shipping Enquiries
For shipping questions, quoting, tracking, or freight issues, contact: Phone: 1300 555 930 Email: sales@ergonomicoffice.com.au
Please quote your Order Number / Purchase Order Number in all correspondence.
Flat Rate Shipping Cost - CBD Regions Nationwide
Small Package - $33.00 GST inc. Typically one Keyboard or one Mouse.
Multiple Packages - $38.00-$60.00 GST inc. Multiple items in one delivery.
Office Chairs - Bagged - CBD Regions Nationwide
Chairs within ACT – Chairs within the ACT are delivered by ergonomicoffice staff for a flat fee of $33 GST inc.
Chairs to NSW, QLD, VIC, WA, NT, SA, TAS, etc - quote request from your ergonomicoffice sales representative.
Assembled Sit-to-Stand - quote request from your ergonomicoffice sales representative.
Remote Locations - quote request from your ergonomicoffice sales representative.
Large Orders - quote from your ergonomicoffice sales representative.
Supplier means ergonomicoffice Pty Limited (ABN 87 008 617 794). Buyer means the person or entity placing an Order for the supply of Goods. Goods means the products supplied pursuant to an accepted Order. Order means any written request for Goods issued by the Buyer, including via email, online checkout, purchase order, mail or other written communication accepted by the Supplier.
2. Warranty Against Defects & Australian Consumer Law
Goods supplied by ergonomicoffice come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).
You are entitled to:
A replacement or refund for a major failure; and
Compensation for any other reasonably foreseeable loss or damage; and
Have the Goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
In addition to your ACL rights, ergonomicoffice provides the following manufacturer-backed warranties:
Warranty Coverage (Model Dependent)
ergonomicoffice provides the following general manufacturer-supported warranty coverage:
Covers structural and mechanical components under normal use. Warranties apply to goods used under normal operating conditions, following usage limits and care.
Electrical Components. : 1 year warranty
(height-adjustable desk motors, power modules, cables, transformers)
Peripheral Input Devices. : 1 year warranty
(keyboards, mice, trackballs, etc.)
Computer Workstation Accessories. : 1 year warranty
(Document Holder, LaptopStands, Footrests etc.)
These warranties apply under normal commercial use and do not cover:
Fair wear and tear
Misuse or abuse
Unauthorised modification
Damage caused by relocation or improper installation
The Supplier will provide instructions for return (if required). Return freight for assessment may be at the Buyer’s cost unless otherwise required by law. Goods will be assessed and remedied in accordance with ACL and applicable warranty terms.
3. Returns (Change of Mind)
Subject to ACL rights:
Items may be accepted for return within 14 days of purchase at the Supplier’s discretion.
Goods must be unopened, unused in original packaging and in re-saleable New condition.
A 20% administration and restocking fee applies.
Freight charges are non-refundable.
Special-order or customised items are non-refundable and non-exchangeable.
The Supplier may suspend supply where payment terms are not met.
5. Debt Recovery & Interest
The Buyer is liable for all reasonable costs incurred by the Supplier in recovering overdue amounts, including debt collection agency fees and or legal fees and costs.
Overdue accounts may incur interest at 1.5% per month, calculated daily, from the due date until payment is received in full.
6. Retention of Title
Legal and equitable title to the Goods remains with the Supplier until full payment is received unless contracted otherwise.
The Buyer:
Holds the Goods as fiduciary bailee until payment in full; and
Grants the Supplier the right to enter premises where Goods are stored to recover unpaid Goods after 60 days overdue.
Nothing in this clause limits any rights under the ACL.
7. Governing Law
These Terms are governed by the laws of the Australian Capital Territory and the parties submit to the exclusive jurisdiction of ACT courts.
8. Severability
If any provision of these Terms is found to be invalid or unenforceable, that provision shall be severed, and the remaining provisions shall remain in full force and effect.
9. Intellectual Property
All copyright, trademarks, trade names, patents, designs, software, documentation and associated intellectual property supplied or embodied in the Goods remain the property of the Supplier or relevant rights holder.
The Buyer must not copy, reproduce, modify, reverse engineer or distribute any intellectual property without prior written consent.
Privacy Policy
ergonomicoffice – Privacy Policy
ergonomicoffice Pty Limited (“we”, “us”, “our”) is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, purchase products, or interact with us.
1. Personal Information We Collect
We may collect and hold personal information that allows us to provide products and services to you, including:
Name
Email address
Phone number
Billing and delivery address
Order history and invoice details
Payment metadata (transaction reference from our payment processor; we do not store credit card numbers)
Communications and support enquiries
We only collect information that is reasonably necessary for our business functions.
2. How We Collect Personal Information
We collect personal information in several ways:
When you place an order on our website
When you create an account
When you contact us via phone, email or online forms
Through payment processors (for payment confirmation only)
Through our delivery and logistics partners
Through website analytics tools (Google Analytics or similar)
Where practical, we collect personal information directly from you.
3. Why We Collect and Use Personal Information
We collect, use and process your personal information for the following purposes:
To process and deliver your orders
To provide customer support, warranty services and product advice
To manage your account and purchase history
To send you transactional communications (order confirmation, dispatch notifications, service messages)
To send marketing communications such as product updates, newsletters and promotions (you may opt out at any time)
To improve our website, products and customer experience
To comply with legal, taxation and accounting obligations
We do not sell your personal information to third parties.
4. Disclosure to Third Parties
We may disclose personal information to trusted third-party providers where necessary to operate our business, including:
Payment processors
Delivery and freight providers
Email marketing and CRM platforms
IT and website hosting providers
Government agencies where required by law
These third parties are only provided the information they need to perform their services and are required to handle your information in accordance with privacy obligations.
5. Overseas Storage and Cross-Border Disclosure
Some of the third-party service providers we use are located outside Australia or store data on servers hosted overseas.
This may include (but is not limited to) the United States, where reputable global platforms such as email marketing, CRM or cloud-hosting services may process customer information.
By providing us with your personal information, you consent to the possibility that it may be transferred, stored or processed outside Australia.
We take reasonable steps to ensure any overseas recipients comply with privacy standards that are substantially similar to the Australian Privacy Principles, or otherwise protect your information appropriately.
6. Data Security
We take reasonable steps to protect your personal information from:
Misuse
Interference
Loss
Unauthorised access
Modification
Disclosure
Security measures include:
SSL website encryption
Firewalls and intrusion monitoring
Password-protected systems
Restricted staff access
Antivirus and email filtering
Secure third-party hosting providers
No data transmission over the internet is 100% secure, but we follow industry best practice to protect your information.
7. Access, Correction and Deletion of Personal Information
You have the right to request:
A copy of the personal information we hold about you
Correction of any inaccurate or incomplete information
Deletion of your personal information (unless we are required by law to retain it)
To make a request, contact our Privacy Officer (details below).
We may need to verify your identity before fulfilling your request.
We aim to respond to all requests within 30 days.
8. Marketing Communications & Unsubscribe
You may receive marketing communications from us if:
We will investigate your complaint and respond within 30 days.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au
.
12. Changes to This Privacy Policy
We may update this policy to reflect changes in our practices, technology or legal obligations.
The most current version will always be available at ergonomicoffice.com.au/privacy_policy.
We recommend checking this page periodically for updates.
