At your cost we may agree to accept purchased equipment back if the item does not meet your needs, the equipment will need to be returned within 14 days of purchase with complete packaging intact. A 20% administration fee is deducted from any refund amount. The administration fee is required to account for duplicate processing, depreciation and restocking. Freight charges are non-refundable.
All special order items / non-stock products are non-refundable or exchangeable.
If a product is deemed unsuitable or faulty and the customer requests a refund, the item needs to be returned to ergonomicoffice for testing prior to a refund or replacement being issued. ergonomicoffice is not liable for returned items freight charge.
Return enquiries should be directed to:
Phone: 1300 555 930