ergonomicoffice – Privacy Policy

ergonomicoffice Pty Limited (“we”, “us”, “our”) is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, purchase products, or interact with us.

1. Personal Information We Collect

We may collect and hold personal information that allows us to provide products and services to you, including:

Name
Email address
Phone number
Billing and delivery address
Order history and invoice details
Payment metadata (transaction reference from our payment processor; we do not store credit card numbers)
Communications and support enquiries

We only collect information that is reasonably necessary for our business functions.

2. How We Collect Personal Information

We collect personal information in several ways:

When you place an order on our website
When you create an account
When you contact us via phone, email or online forms
Through payment processors (for payment confirmation only)
Through our delivery and logistics partners
Through website analytics tools (Google Analytics or similar)

Where practical, we collect personal information directly from you.

3. Why We Collect and Use Personal Information

We collect, use and process your personal information for the following purposes:

To process and deliver your orders
To provide customer support, warranty services and product advice
To manage your account and purchase history
To send you transactional communications (order confirmation, dispatch notifications, service messages)
To send marketing communications such as product updates, newsletters and promotions (you may opt out at any time)
To improve our website, products and customer experience
To comply with legal, taxation and accounting obligations

We do not sell your personal information to third parties.

4. Disclosure to Third Parties

We may disclose personal information to trusted third-party providers where necessary to operate our business, including:

Payment processors
Delivery and freight providers
Email marketing and CRM platforms
IT and website hosting providers
Government agencies where required by law

These third parties are only provided the information they need to perform their services and are required to handle your information in accordance with privacy obligations.

5. Overseas Storage and Cross-Border Disclosure

Some of the third-party service providers we use are located outside Australia or store data on servers hosted overseas.

This may include (but is not limited to) the United States, where reputable global platforms such as email marketing, CRM or cloud-hosting services may process customer information.

By providing us with your personal information, you consent to the possibility that it may be transferred, stored or processed outside Australia.

We take reasonable steps to ensure any overseas recipients comply with privacy standards that are substantially similar to the Australian Privacy Principles, or otherwise protect your information appropriately.

6. Data Security

We take reasonable steps to protect your personal information from:

Misuse
Interference
Loss
Unauthorised access
Modification
Disclosure

Security measures include:

SSL website encryption
Firewalls and intrusion monitoring
Password-protected systems
Restricted staff access
Antivirus and email filtering
Secure third-party hosting providers

No data transmission over the internet is 100% secure, but we follow industry best practice to protect your information.

7. Access, Correction and Deletion of Personal Information

You have the right to request:

A copy of the personal information we hold about you
Correction of any inaccurate or incomplete information
Deletion of your personal information (unless we are required by law to retain it)

To make a request, contact our Privacy Officer (details below).
We may need to verify your identity before fulfilling your request.

We aim to respond to all requests within 30 days.

8. Marketing Communications & Unsubscribe

You may receive marketing communications from us if:

You are an existing customer, or
You have opted in to receive marketing updates

You may opt out at any time by:

Clicking “Unsubscribe” in any marketing email, or
Contacting us at sales@ergonomicoffice.com.au

Unsubscribing will not affect essential service emails such as order confirmations or delivery updates.

9. Data Retention

We retain personal information only as long as necessary for:

Fulfilling orders and contractual obligations
Providing warranties or product support
Accounting and taxation compliance
Legitimate business purposes

When personal information is no longer required, we will take reasonable steps to securely delete or de-identify it.

10. Cookies and Website Analytics

Our website may use cookies or similar technologies to improve user experience and analyse website performance.

You can change your browser settings to reject cookies, though this may affect website functionality.

Analytics data may be stored overseas by our service providers (e.g. Google Analytics).

11. Making a Privacy Complaint

If you have a privacy concern or believe your personal information has been mishandled, please contact our Privacy Officer:

Privacy Officer – Ergonomic Office
Email: sales@ergonomicoffice.com.au

Phone: 1300 555 930
Postal: GPO Box 979 Canberra ACT 2601

We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au

12. Changes to This Privacy Policy

We may update this policy to reflect changes in our practices, technology or legal obligations.
The most current version will always be available at ergonomicoffice.com.au/privacy_policy.

We recommend checking this page periodically for updates.