We pride ourselves on our choice of sustainable living fabrics. Our general range of task seating is upholstered in this 100% ECO Wool fabric. This includes our DuoComfort, Riteline, H80 and others. Simply let us know your colour preference when ordering and our sales staff will be happy to discuss your options.
Please view your colour options here -
Other fabric options are also available. Pricing may vary.
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Supplier means ergonomicoffice Pty Limited (ABN 87 008 617 794).
Buyer means the person or entity placing an Order for the supply of Goods.
Goods means the products supplied pursuant to an accepted Order.
Order means any written request for Goods issued by the Buyer, including via email, online checkout, purchase order, mail or other written communication accepted by the Supplier.
Goods supplied by ergonomicoffice come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).
You are entitled to:
A replacement or refund for a major failure; and
Compensation for any other reasonably foreseeable loss or damage; and
Have the Goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
In addition to your ACL rights, ergonomicoffice provides the following manufacturer-backed warranties:
ergonomicoffice provides the following general manufacturer-supported warranty coverage:
Covers structural and mechanical components under normal use. Warranties apply to goods used under normal operating conditions, following usage limits and care.
(height-adjustable desk motors, power modules, cables, transformers)
(keyboards, mice, trackballs, etc.)
Computer Workstation Accessories. : 1 year warranty
(Document Holder, LaptopStands, Footrests etc.)
These warranties apply under normal commercial use and do not cover:
Fair wear and tear
Misuse or abuse
Unauthorised modification
Damage caused by relocation or improper installation
To make a warranty claim, contact:
Email: sales@ergonomicoffice.com.au
Phone: 1300 555 930
The Supplier will provide instructions for return (if required). Return freight for assessment may be at the Buyer’s cost unless otherwise required by law. Goods will be assessed and remedied in accordance with ACL and applicable warranty terms.
Subject to ACL rights:
Items may be accepted for return within 14 days of purchase at the Supplier’s discretion.
Goods must be unopened, unused in original packaging and in re-saleable New condition.
A 20% administration and restocking fee applies.
Freight charges are non-refundable.
Special-order or customised items are non-refundable and non-exchangeable.
Return enquiries:
Email: sales@ergonomicoffice.com.au
Phone: 1300 555 930
Payment may be made via:
Electronic Funds Transfer (EFT)
Approved account invoice
E-WAY
The Supplier may suspend supply where payment terms are not met.
The Buyer is liable for all reasonable costs incurred by the Supplier in recovering overdue amounts, including debt collection agency fees and or legal fees and costs.
Overdue accounts may incur interest at 1.5% per month, calculated daily, from the due date until payment is received in full.
Legal and equitable title to the Goods remains with the Supplier until full payment is received unless contracted otherwise.
The Buyer:
Holds the Goods as fiduciary bailee until payment in full; and
Grants the Supplier the right to enter premises where Goods are stored to recover unpaid Goods after 60 days overdue.
Nothing in this clause limits any rights under the ACL.
These Terms are governed by the laws of the Australian Capital Territory and the parties submit to the exclusive jurisdiction of ACT courts.
If any provision of these Terms is found to be invalid or unenforceable, that provision shall be severed, and the remaining provisions shall remain in full force and effect.
All copyright, trademarks, trade names, patents, designs, software, documentation and associated intellectual property supplied or embodied in the Goods remain the property of the Supplier or relevant rights holder.
The Buyer must not copy, reproduce, modify, reverse engineer or distribute any intellectual property without prior written consent.
ergonomicoffice Pty Limited (“we”, “us”, “our”) is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, purchase products, or interact with us.
We may collect and hold personal information that allows us to provide products and services to you, including:
Name
Email address
Phone number
Billing and delivery address
Order history and invoice details
Payment metadata (transaction reference from our payment processor; we do not store credit card numbers)
Communications and support enquiries
We only collect information that is reasonably necessary for our business functions.
We collect personal information in several ways:
When you place an order on our website
When you create an account
When you contact us via phone, email or online forms
Through payment processors (for payment confirmation only)
Through our delivery and logistics partners
Through website analytics tools (Google Analytics or similar)
Where practical, we collect personal information directly from you.
We collect, use and process your personal information for the following purposes:
To process and deliver your orders
To provide customer support, warranty services and product advice
To manage your account and purchase history
To send you transactional communications (order confirmation, dispatch notifications, service messages)
To send marketing communications such as product updates, newsletters and promotions (you may opt out at any time)
To improve our website, products and customer experience
To comply with legal, taxation and accounting obligations
We do not sell your personal information to third parties.
We may disclose personal information to trusted third-party providers where necessary to operate our business, including:
Payment processors
Delivery and freight providers
Email marketing and CRM platforms
IT and website hosting providers
Government agencies where required by law
These third parties are only provided the information they need to perform their services and are required to handle your information in accordance with privacy obligations.
Some of the third-party service providers we use are located outside Australia or store data on servers hosted overseas.
This may include (but is not limited to) the United States, where reputable global platforms such as email marketing, CRM or cloud-hosting services may process customer information.
By providing us with your personal information, you consent to the possibility that it may be transferred, stored or processed outside Australia.
We take reasonable steps to ensure any overseas recipients comply with privacy standards that are substantially similar to the Australian Privacy Principles, or otherwise protect your information appropriately.
We take reasonable steps to protect your personal information from:
Misuse
Interference
Loss
Unauthorised access
Modification
Disclosure
Security measures include:
SSL website encryption
Firewalls and intrusion monitoring
Password-protected systems
Restricted staff access
Antivirus and email filtering
Secure third-party hosting providers
No data transmission over the internet is 100% secure, but we follow industry best practice to protect your information.
You have the right to request:
A copy of the personal information we hold about you
Correction of any inaccurate or incomplete information
Deletion of your personal information (unless we are required by law to retain it)
To make a request, contact our Privacy Officer (details below).
We may need to verify your identity before fulfilling your request.
We aim to respond to all requests within 30 days.
You may receive marketing communications from us if:
You are an existing customer, or
You have opted in to receive marketing updates
You may opt out at any time by:
Clicking “Unsubscribe” in any marketing email, or
Contacting us at sales@ergonomicoffice.com.au
Unsubscribing will not affect essential service emails such as order confirmations or delivery updates.
We retain personal information only as long as necessary for:
Fulfilling orders and contractual obligations
Providing warranties or product support
Accounting and taxation compliance
Legitimate business purposes
When personal information is no longer required, we will take reasonable steps to securely delete or de-identify it.
Our website may use cookies or similar technologies to improve user experience and analyse website performance.
You can change your browser settings to reject cookies, though this may affect website functionality.
Analytics data may be stored overseas by our service providers (e.g. Google Analytics).
If you have a privacy concern or believe your personal information has been mishandled, please contact our Privacy Officer:
Privacy Officer – Ergonomic Office
Email: sales@ergonomicoffice.com.au
Phone: 1300 555 930
Postal: GPO Box 979 Canberra ACT 2601
We will investigate your complaint and respond within 30 days.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au
.
We may update this policy to reflect changes in our practices, technology or legal obligations.
The most current version will always be available at ergonomicoffice.com.au/privacy_policy.
We recommend checking this page periodically for updates.
