Shipping

ergonomicoffice – Shipping Policy

ergonomicoffice only ships within Australia.

Please allow 3-5 working days for processing, pick & pack, dispatch and movement on most orders.

1. Delivery Area & Scope

  • We deliver within Australia only — to residential, business, or Government/agency addresses.
  • We do not ship internationally.
  • For very large, bulky or remote deliveries or locations outside metropolitan zones we may require our freight partners confirmation as to costs before accepting the order.

2. Order Processing & Dispatch Time

  • Orders are typically processed within 1–3 business days after full payment clearance (for retail) or account approval (for account and government customers).
  • Orders received after 3:00 pm AEST on a business day or on weekends/public holidays, will be treated as received the next business day.
  • Processing includes picking, packing and dispatch coordination.

3. Shipping Methods, Carriers & Tracking

  • We use our own dedicated and reliable Delivery and Installation Staff for the Canberra Region.
  • Alternatively we use reputable courier and freight carriers appropriate for the item size/weight (e.g. parcel courier for small items; furniture freight-forwarder for chairs/desks).
  • For goods shipped via courier/freight we will provide a tracking number to the Buyer once available.
  • For “Authority To Leave (ATL)” requests, customers must confirm that they accept liability for goods once delivered and left at property.

4. Shipping Fees & Coverage

Item / Parcel Type

Standard Regions (Metro/Accessible)

Notes & Exclusions

Small Package (keyboard, mouse, small accessories)

Flat-rate: $33 (incl. GST)

Excludes remote/rural surcharges

Multiple Packages (keyboard, mouse, small accessories)

Varies depending on items: $38-$60 (incl. GST)

Excludes remote/rural surcharges

5. Estimated Delivery & Risk

  • Once dispatched, expected delivery times (for metro areas) are: 2–5 business days depending on courier/freight schedules, destination and handling.
  • Delivery estimates are indicative only - actual delivery may be delayed due to courier load, weather, geography or access restrictions.
  • Risk of loss or damage passes to the Buyer once the goods are delivered to the nominated address, courier’s depot or leave-at-address (ATL), even if the Buyer is not present.

6. Damaged, Lost or Delayed Shipments

If Goods are lost, arrive damaged, incorrect or significantly delayed:

  • The Buyer must notify us within 10 business days of scheduled delivery or actual receipt including photos of damage or packaging for assessment.
  • We will assist with courier/freight-partner claims and where appropriate arrange a replacement, repair or refund (subject to our Returns & Refunds Policy).
  • We will act promptly to resolve Proof of Delivery (POD) or signature-on-delivery as requested,

7. Returns Shipping & Failed Deliveries

  • If delivery is refused by Buyer (or delivery fails due to incorrect address) return freight costs will be charged to Buyer.
  • If Goods must be returned for a valid fault or incorrect item and fault is confirmed then we will cover return freight or agree a reasonable freight reimbursement.
  • For Authorised returns (per our Returns Policy) return freight is at Buyer’s cost.

8. Order Cancellation or Changes

  • Once Goods are picked/packed or dispatch is confirmed cancellation is only possible at Supplier’s discretion.
  • Any change requests (address, product, quantity) after dispatch may incur additional freight or handling charges and these will be quoted to Buyer.

9. Contact for Shipping Enquiries

For shipping questions, quoting, tracking, or freight issues, contact:
Phone: 1300 555 930
Email: sales@ergonomicoffice.com.au

Please quote your Order Number / Purchase Order Number in all correspondence.

 

Flat Rate Shipping Cost - CBD Regions Nationwide

Small Package - $33.00 GST inc. Typically one Keyboard or one Mouse.

Multiple Packages - $38.00-$60.00 GST inc. Multiple items in one delivery.

Office Chairs - Bagged - CBD Regions Nationwide

Chairs within ACT – Chairs within the ACT are delivered by ergonomicoffice staff for a flat fee of $33 GST inc.

Chairs to NSW, QLD, VIC, WA, NT, SA, TAS, etc - quote request from your ergonomicoffice sales representative.

Assembled Sit-to-Stand - quote request from your ergonomicoffice sales representative.

Remote Locations - quote request from your ergonomicoffice sales representative.

Large Orders   - quote from your ergonomicoffice sales representative.

 

 

Phone: 1300 555 930

Email:   sales@ergonomicoffice.com.au

Quantity rates and regional destinations please contact us – sales@ergonomicoffice.com.au

 

Star Track Cope Freight