Warranty

Australian Consumer Guarantees apply automatically. Buyers are entitled to have goods repaired or replaced if they fail to meet acceptable quality standards and the failure does not constitute a major fault. For a major failure, buyers are entitled to a replacement or refund, along with compensation for any other reasonably foreseeable loss or damage.

ergonomicoffice provides the following general warranty coverage, pending model:

  • 2-15 years warranty on ergonomic office task chairs (model dependant)

  • 1-year warranty on computer workstation accessories

  • 1-year warranty on peripheral input devices

  • 1-year warranty on all electrical components

These warranties apply under normal use and conditions. They do not cover fair wear and tear, natural ageing, misuse, or damage caused during relocation.

All goods supplied by ergonomicoffice come with guarantees that cannot be excluded under the Australian Consumer Law.

Warranty Claims

All warranty claims should be directed to:

Email: enquire@ergonomicoffice.com.au
Phone: 1300 555 930

ergonomicoffice will provide instructions on how to return the goods at your cost. Once the goods have been received, we will assess them and respond accordingly.

 

Typical Lifespan

  • Entry-level: 3–5 years

  • Commercial-grade: 5–10 years

  • Premium ergonomic: 10+ years

What Affects Lifespan Most

  • Build quality – frames, upholstery, components

  • Daily usage hours – heavy use wears faster

  • Weight capacity – overloading shortens lifespan

  • Maintenance – clean, tighten, lubricate parts

  • Environment – rough floors, sun, humidity, dust

Quick Care Tips

  • Rotate chairs to spread wear

  • Clean and inspect annually

  • Use chair mats on hard floors

  • Replace small parts as they wear

Time to Replace When

  • Chair wobbles or sinks

  • Mechanisms fail

  • Upholstery is torn or sagging

  • Comfort/support is gone