SKU: DUO2

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TERMS & CONDITIONS ( Checkout )

1. Definitions

Supplier means ergonomicoffice Pty Limited (ABN 87 008 617 794).
Buyer means the person or entity placing an Order for the supply of Goods.
Goods means the products supplied pursuant to an accepted Order.
Order means any written request for Goods issued by the Buyer, including via email, online checkout, purchase order, mail or other written communication accepted by the Supplier.

2. Warranty Against Defects & Australian Consumer Law

Goods supplied by ergonomicoffice come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).

You are entitled to:

A replacement or refund for a major failure; and
Compensation for any other reasonably foreseeable loss or damage; and
Have the Goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

In addition to your ACL rights, ergonomicoffice provides the following manufacturer-backed warranties:

Warranty Coverage (Model Dependent)

ergonomicoffice provides the following general manufacturer-supported warranty coverage:

Chairs & Ergonomic Seating : 2 - 15 years warranty (model dependant)

Covers structural and mechanical components under normal use. Warranties apply to goods used under normal operating conditions, following usage limits and care.

Electrical Components. : 1 year warranty

(height-adjustable desk motors, power modules, cables, transformers)

Peripheral Input Devices. : 1 year warranty

(keyboards, mice, trackballs, etc.)

Computer Workstation Accessories. : 1 year warranty

(Document Holder, LaptopStands, Footrests etc.)

These warranties apply under normal commercial use and do not cover:

Fair wear and tear
Misuse or abuse
Unauthorised modification
Damage caused by relocation or improper installation

To make a warranty claim, contact:
Email: sales@ergonomicoffice.com.au
Phone: 1300 555 930

The Supplier will provide instructions for return (if required). Return freight for assessment may be at the Buyer’s cost unless otherwise required by law. Goods will be assessed and remedied in accordance with ACL and applicable warranty terms.

3. Returns (Change of Mind)

Subject to ACL rights:

Items may be accepted for return within 14 days of purchase at the Supplier’s discretion.
Goods must be unopened, unused in original packaging and in re-saleable New condition.
A 20% administration and restocking fee applies.
Freight charges are non-refundable.
Special-order or customised items are non-refundable and non-exchangeable.

Return enquiries:
Email: sales@ergonomicoffice.com.au
Phone: 1300 555 930

4. Payment Terms

Payment may be made via:

Electronic Funds Transfer (EFT)
Approved account invoice
E-WAY

The Supplier may suspend supply where payment terms are not met.

5. Debt Recovery & Interest

The Buyer is liable for all reasonable costs incurred by the Supplier in recovering overdue amounts, including debt collection agency fees and or legal fees and costs.

Overdue accounts may incur interest at 1.5% per month, calculated daily, from the due date until payment is received in full.

6. Retention of Title

Legal and equitable title to the Goods remains with the Supplier until full payment is received unless contracted otherwise.

The Buyer:

Holds the Goods as fiduciary bailee until payment in full; and
Grants the Supplier the right to enter premises where Goods are stored to recover unpaid Goods after 60 days overdue.

Nothing in this clause limits any rights under the ACL.

7. Governing Law

These Terms are governed by the laws of the Australian Capital Territory and the parties submit to the exclusive jurisdiction of ACT courts.

8. Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision shall be severed, and the remaining provisions shall remain in full force and effect.

9. Intellectual Property

All copyright, trademarks, trade names, patents, designs, software, documentation and associated intellectual property supplied or embodied in the Goods remain the property of the Supplier or relevant rights holder.

The Buyer must not copy, reproduce, modify, reverse engineer or distribute any intellectual property without prior written consent.

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DUO Overview

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Terms & Conditions

TERMS & CONDITIONS ( Checkout )

1. Definitions

2. Warranty Against Defects & Australian Consumer Law

Warranty Coverage (Model Dependent)

Chairs & Ergonomic Seating : 2 - 15 years warranty (model dependant)

Electrical Components. : 1 year warranty

Peripheral Input Devices. : 1 year warranty

3. Returns (Change of Mind)

4. Payment Terms

5. Debt Recovery & Interest

6. Retention of Title

7. Governing Law

8. Severability

9. Intellectual Property

Privacy Policy

1. Personal Information We Collect

2. How We Collect Personal Information

3. Why We Collect and Use Personal Information

4. Disclosure to Third Parties

5. Overseas Storage and Cross-Border Disclosure

6. Privacy and Data Security

6.1 Separation from Generative AI

6.2 Security Controls

6.3 Government and Organisational Customers

7. Access, Correction and Requests Regarding Personal Information

8. Marketing Communications and Unsubscribe

9. Data Retention

10. Cookies and Website Analytics

11. Making a Privacy Complaint

12. Changes to This Privacy Policy