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Supplier means ergonomicoffice Pty Limited (ABN 87 008 617 794).
Buyer means the person or entity placing an Order for the supply of Goods.
Goods means the products supplied pursuant to an accepted Order.
Order means any written request for Goods issued by the Buyer, including via email, online checkout, purchase order, mail or other written communication accepted by the Supplier.
Goods supplied by ergonomicoffice come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).
You are entitled to:
A replacement or refund for a major failure; and
Compensation for any other reasonably foreseeable loss or damage; and
Have the Goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
In addition to your ACL rights, ergonomicoffice provides the following manufacturer-backed warranties:
ergonomicoffice provides the following general manufacturer-supported warranty coverage:
Covers structural and mechanical components under normal use. Warranties apply to goods used under normal operating conditions, following usage limits and care.
(height-adjustable desk motors, power modules, cables, transformers)
(keyboards, mice, trackballs, etc.)
Computer Workstation Accessories. : 1 year warranty
(Document Holder, LaptopStands, Footrests etc.)
These warranties apply under normal commercial use and do not cover:
Fair wear and tear
Misuse or abuse
Unauthorised modification
Damage caused by relocation or improper installation
To make a warranty claim, contact:
Email: sales@ergonomicoffice.com.au
Phone: 1300 555 930
The Supplier will provide instructions for return (if required). Return freight for assessment may be at the Buyer’s cost unless otherwise required by law. Goods will be assessed and remedied in accordance with ACL and applicable warranty terms.
Subject to ACL rights:
Items may be accepted for return within 14 days of purchase at the Supplier’s discretion.
Goods must be unopened, unused in original packaging and in re-saleable New condition.
A 20% administration and restocking fee applies.
Freight charges are non-refundable.
Special-order or customised items are non-refundable and non-exchangeable.
Return enquiries:
Email: sales@ergonomicoffice.com.au
Phone: 1300 555 930
Payment may be made via:
Electronic Funds Transfer (EFT)
Approved account invoice
E-WAY
The Supplier may suspend supply where payment terms are not met.
The Buyer is liable for all reasonable costs incurred by the Supplier in recovering overdue amounts, including debt collection agency fees and or legal fees and costs.
Overdue accounts may incur interest at 1.5% per month, calculated daily, from the due date until payment is received in full.
Legal and equitable title to the Goods remains with the Supplier until full payment is received unless contracted otherwise.
The Buyer:
Holds the Goods as fiduciary bailee until payment in full; and
Grants the Supplier the right to enter premises where Goods are stored to recover unpaid Goods after 60 days overdue.
Nothing in this clause limits any rights under the ACL.
These Terms are governed by the laws of the Australian Capital Territory and the parties submit to the exclusive jurisdiction of ACT courts.
If any provision of these Terms is found to be invalid or unenforceable, that provision shall be severed, and the remaining provisions shall remain in full force and effect.
All copyright, trademarks, trade names, patents, designs, software, documentation and associated intellectual property supplied or embodied in the Goods remain the property of the Supplier or relevant rights holder.
The Buyer must not copy, reproduce, modify, reverse engineer or distribute any intellectual property without prior written consent.
ergonomicoffice – Privacy Policy
ergonomicoffice Pty Limited (“we”, “us”, “our”) is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, protect and disclose personal information when you visit our website, purchase products, request a quotation or service, or otherwise interact with us.
We may collect and hold personal information that is reasonably necessary for us to provide our products and services, including:
Documents and files may contain personal information about you or other individuals. Please only provide information that is relevant and reasonably necessary for your enquiry, transaction or project.
Some material provided to us may contain sensitive information, such as health information contained in an ergonomic or workplace assessment. Where sensitive information is collected, we will only collect it where reasonably necessary for our functions and with consent, or where otherwise permitted by law.
We only collect information that is reasonably necessary for our business functions and activities.
We may collect personal information:
Where practical, we collect personal information directly from you.
We collect and use personal information for purposes including:
We do not sell your personal information.
We may disclose personal information to trusted third-party service providers where reasonably necessary to operate our business, including:
We seek to limit information provided to third parties to what is reasonably necessary for them to perform the relevant service.
We take reasonable steps to select and manage service providers appropriately and, where appropriate, use contractual, technical or other safeguards for the handling of personal information.
Some third-party technology providers used by ergonomicoffice may process or store information outside Australia, including in the United States.
This can include services associated with cloud hosting, communications, customer relationship management, email marketing, website services or other business technology.
Where personal information is disclosed to an overseas recipient, we take reasonable steps, where required by the Australian Privacy Principles, to ensure that the recipient handles the information appropriately and protects it against unauthorised access, use or disclosure.
We consider privacy, security and information-handling arrangements when selecting and managing third-party providers that may handle personal information.
Where a government or organisational contract imposes particular requirements relating to data location, confidentiality, overseas disclosure or information security, those requirements can be identified and agreed before information is supplied or services commence.
ergonomicoffice treats personal information, customer records and customer-supplied project material as confidential business information.
Personal information including names, email addresses, telephone numbers, billing and delivery addresses, account details, order information and other identifying customer information is held within authorised business systems and is accessible only to personnel who require that information for legitimate business purposes.
ergonomicoffice maintains operational separation between its core customer information and its use of generative AI tools.
Our generative AI tools are not given direct access to our core customer databases, order records, accounting records or customer account information.
Personal identifying information — including customer names, addresses, email addresses, telephone numbers, account details and transaction records — is not intentionally provided to, uploaded to, shared with or made accessible to generative AI systems.
The same principle applies to confidential customer-supplied material containing personal or commercially sensitive information, including:
We do not use customer personal information to train, fine-tune or improve generative AI models.
Where generative AI tools are used internally, their use is limited to appropriate public, non-personal, non-confidential or de-identified information and is subject to company controls.
ergonomicoffice does not use generative AI to make automated decisions about customer eligibility, purchasing, quotations or account approval.
We take reasonable technical and organisational steps to protect personal information against misuse, interference, loss, unauthorised access, modification or disclosure.
Our arrangements include controls relating to system and account access, website and communications security, endpoint protection, third-party technology providers, staff information handling, secure disposal and data-breach response.
Further information about these safeguards is set out in our Security & Cyber Protection Policy.
Our security arrangements are reviewed as our systems, technology and risk environment change.
We recognise that government, corporate and institutional customers may have additional requirements relating to privacy, confidentiality, information security, data handling or project documentation.
Where these requirements apply, they can be identified and agreed before sensitive information is provided or services commence.
This allows information-handling arrangements appropriate to the particular procurement, contract or project to be established before customer information is transferred.
ergonomicoffice does not sell customer personal information.
You may request:
To make a request, contact our Privacy Officer using the details below.
We may need to verify your identity before providing access to or changing personal information.
We aim to acknowledge requests within 7 days and respond within a reasonable period, generally within 30 days.
We may send marketing communications where:
You may opt out at any time by:
Unsubscribing from marketing communications will not affect essential transactional or service communications such as quotations, order confirmations, invoices, delivery information or warranty communications.
We retain personal information only for as long as reasonably necessary for purposes including:
When personal information is no longer required for a permitted purpose, we take reasonable steps to securely destroy or de-identify it, subject to applicable legal and record-retention requirements.
Our website may use cookies and similar technologies to provide website functionality, improve user experience and analyse website performance.
You can configure your browser to reject or restrict cookies, although doing so may affect some website functionality.
Analytics information may be processed or stored overseas by service providers such as Google.
If you have a privacy concern or believe your personal information has been mishandled, please contact:
Privacy Officer – ergonomicoffice Pty Limited
Email: sales@ergonomicoffice.com.au
Phone: 1300 555 930
Postal: GPO Box 979, Canberra ACT 2601
We will investigate privacy complaints and aim to respond within 30 days.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal obligations or privacy requirements.
The current version will be available at:
ergonomicoffice.com.au/privacy_policy
We recommend reviewing this page periodically for updates.
